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Terms and Conditions

1. GENERAL TERMS

Access to and use of this Web site and the products and search services available through this Web site (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of these terms, conditions and notices, without modification. Furthermore, you acknowledge that the Terms of Service may be updated by us from time to time. This Web site also contains links to other Web sites, Web pages and services, which are not operated by Osch Design (the “Linked Sites”). Your use of such Linked Sites will be subject to the terms of service contained within each such site and the respective terms of service will control the use of the respective site. In any event your link through to such a site will be subject to the these Terms of Service. You recognise that Osch Design has no control over such Linked Sites and information, and you accept that Osch Design provides no guarantee as to the accuracy or reliability of such sites or the information contained in them and you agree that we shall have no responsibility as to whether such links locate unintended or objectionable content or otherwise cause you distress, loss or damage.


2. PROHIBITIONS

You will not: commit or encourage a criminal offence; send or receive any material which is in any way offensive or obscene, or in breach of confidence, copyright, privacy or any other rights; act contrary to the acceptable use policies of any Linked Sites or community standards generally; transmit or distribute a virus; hack into any aspect of the Service; corrupt data; cause annoyance to other Users; infringe upon the rights of any other person’s trade marks or other proprietary rights; send any unsolicited advertising or other promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through the Osch Design website.


3. INTELLECTUAL PROPERTY

Software & Content

The intellectual property rights in all software made available and content supplied to you remains the property of Osch Design, its licensors, advertisers or content suppliers. You will comply with the terms of any agreement required by the owner of intellectual property rights in all software and content supplied to you as notified to you and you hereby acknowledge that all software that is not made readily available to you is confidential, and that all other rights including but not limited to database rights and copyright are asserted and reserved by Osch Design, its licensors, advertisers or content suppliers. You may store, manipulate, analyse, reformat, print and display the content supplied solely for your own personal use. In no event are you permitted to publish, distribute or otherwise reproduce in any format any of the content or copies of the content supplied to you or which appears on the Osch Design site and you are prohibited from using any such content in connection with any business or commercial enterprise including, without limitation, any media business or enterprise. You shall not modify, translate, reverse engineer, decompile, disassemble (except to the extent that applicable laws expressly or impliedly prohibit such restriction) or create derivative works based on any software or any documentation accompanying such software supplied by Osch Design, its licensors, advertisers or content suppliers Osch Design are trade marks belonging to Osch Design. No license or consent is granted to you to use these marks in any way, and Osch Design reserves all rights in these and any related marks. You agree not to use these marks or any marks which are colourably similar without the written permission of Osch Design.

4. E-TAIL OF PRODUCTS AND SERVICES

By making a request/order you are offering to purchase a product which we will accept to sell to you on the following Terms and Conditions. All requests are subject to availability and confirmation of the order price by us. We deem our acceptance of an offer to buy from us upon dispatch of the goods to you. We reserve the right to cancel any offer made by the customer to buy products from Osch Design up and until we finally dispatch the goods bought and we communicate the items dispatch to the customer via email of other means of communication. Dispatch times may vary according to availability and any guarantees warranties or representations made as to delivery times are limited to mainland UK and are on the basis that we are not responsible for any delay in delivery occurring due to postal delays or force majeure. Osch Design are absolutely entitled to refuse any request made by you. If your order is accepted we will inform you by emailing you or else by calling you. We will also provide the identity of the party you have contracted with. This may be Osch Design or in certain cases a third party. Where a contract is made with a third party Osch Design is not acting as either agent or principal and the contract is made between yourself and that third party. When making a request you undertake that all details you provide to us requesting goods or services or bids made at auction are true and accurate, that you are an authorised user of the credit or debit card used to make your request or bid and that there are sufficient funds to cover the cost of the goods, services or bid. It is your responsibility to inform us of any changes to these details as soon as possible. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

5. DISCLAIMER OF WARRANTIES

The services and all information, products and other content included in or accessible from this web site and the linked sites, are provided on an “as is” and “as available” basis and are subject to change at any time without notice to you. To the fullest extent permitted by law, Osch Design disclaims and excludes all representations and warranties (express, implied and statutory, including but without limitation the warranties of merchantability and fitness for a particular purpose, and non-infringement of proprietary rights) as to the services and all information, products and content included in and accessible from this web site or the linked sites.

6. DISCLAIMER of LIABILITY

Unless expressly stated to the contrary to the fullest extent permitted by law Osch Design, its content providers, advertisers or linked sites shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this web site or the linked sites, even if Osch Design had been advised of the possibility of such damages and irrespective of whether such damages arise in contract, tort, equity, restitution, by statute, at common law or otherwise. You have read this disclaimer and agree to it on the basis that you agree it is reasonable.

7. DISCLAIMER AS TO OWNERSHIP OF TRADEMARKS

Images of personalities and third party copyright

Except where expressly stated to the contrary all persons including their names and images, third party trademarks and images of third party products, services and locations featuring on the Osch Design website are in no way connected, associated, linked or affiliated to Osch Design furthermore, unless it is expressly stated on the Osch Design website that a certain product, service or location is connected, associated, linked or affiliated to the makers, right owners or broadcasters (the “makers”) of a film or programme you should not make such an assumption, or rely in any way on the existence of such a connection, association or affiliation, by implication or otherwise. Any trade marks/names as may be featured on the Osch Design website are owned by the respective trademark owners and Osch Design claims no connection, association or affiliation with them. Where a trademark (brand name) is referred to it is used to describe or identify the products, services or locations (the “goods”) or else it is used to identify the film or programme where such goods appeared, but that is in no way an assertion or claim that such goods are endorsed by or connected, associated, linked or affiliated to the makers of the relevant film or programme.

8. INDEMNITY

You agree to indemnify, defend and hold harmless Osch Design, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from, without limitation, your use of the Osch Design services, your breach of the Terms of Service, your infringement of any intellectual property right or any other right of any person or entity, or your breach of any duty of confidence or privacy, or any defamatory statements made by you in any form.

9. VARIATION OF CONTENT

Osch Design shall have the right in its absolute discretion at any time and without notice to amend, remove or vary any of the content supplied in connection with the Service or which appears on any page of the Osch Design website. This includes description of products and their sizing. Osch Design will always do their best to be accurate. All sizes are approximate. Material can change from season to season, and Osch Design are not responsible if a brand changes the material used.

10. SUBMISSIONS

All information and materials submitted by you to Osch Design or that you publish on any public area of the Osch Designb website shall be provided by the submitter and accepted by Osch Design on a non-confidential basis subject to paragraph 2 above. Furthermore, Osch Design shall be granted a perpetual royalty-free non-exclusive license in the copyright of any material submitted and Osch Design shall be free to use, edit, copy, republish and distribute (for any purpose) and authorise others to do the same, any such information or material and any ideas contained in such information or material.

11. TERMINATION

Osch Design may at any time terminate or suspend any part of the Service without notice to you.

12. INVALIDITY

If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

13. GOVERNING LAW AND JURISDICTION

Upon entering the Osch Design site you are bound by these terms and conditions. These terms and conditions are to be construed in accordance with the laws of England and Wales and irrespective of your place of domicile, in the event of any dispute associated with these terms and conditions, that dispute shall be subject to the exclusive jurisdiction of the English High Court, the Strand, London. Any dispute in any way referable to the content of this site whether in respect of its trade marks, copyright or image content shall be resolved exclusively by arbitration the terms of which are to be agreed between Osch Design and yourself and provide no right or recourse to any relief of the English Courts whether interim or otherwise and that by accessing this site you waive your right for all time to any such right.

14. ENTIRE AGREEMENT

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Osch Design. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Osch Design.

15. Osch Design PROMOTION TERMS AND CONDITIONS

Buy One Get One Free Offers

Buy one get one free offers (BOGOF) are limited to the selected ‘parent’ item and the ‘child’ (free) item as per offer details. There is no cash or other alternative product available. On return of a BOGOF purchase both items (parent and child item) must be returned to effect a refund. These terms apply to any ‘item’ that is free when a related item is purchased eg, Purchase an Adidas item and get a sticker pack free. If you want to return the Adidas item, then you would have to return the sticker pack as well.

Promo Discount codes

Promotional discount codes are published for time to time. One code maybe used at a time, not in conjucntion with any other offers unless advertised in the promo description. There is no cash or other alternative product available.

Order Cancellations

Under the United Kingdom’s Distance Selling Regulations you have the right to cancel your order for any item purchased from Osch Design, for a refund.
 Please note we cannot refund any shipping cost. Order Cancellations must be made in writing, quoting your order number, within 7 working days of the day after you receive the goods to us. 
If however your order has already been processed, you will need to return the order to us. Please note that you as the customer are responsible for the cost of returning the item to us after order cancellation. You need to use your own method of return shipping as long as it is tracked and requires a signature upon its arrival back to us. You can also use our returns service but we will deduct any returns costs from your refund. Please read our Returns page for more info.

16. ORDER INCORRECT

Return an item

Most items purchased on Osch Design are pre-order or on demand products which means until you buy them, they don’t exist. We print them based on your order and send them out. We are not able to provide returns unless you have received a wrong or defective item. If you need to order a different size of the same item, please send an email to info@osch.design so we can assist. Please include your order number and a photo of the damaged item.

Items missing/damaged or faulty inside your parcel:

The customer must inform us if there are any items missing/damaged or faulty inside your parcel within 24 hours of the parcel being delivered. The item/s may need to be returned to us and must come back to Osch Design in original condition ie, unwashed, tags attached etc

Please contact us immediately so we can help resolve the issue.

You will be required to keep packaging as we may need this to raise an investigation into any missing item/s. Failure to produce any packaging may result in Osch Design not being able to process an investigation.
If the parcel was signed for in good condition and you then you (the customer) state that the parcel was damaged, then, again Osch Design may not be able to raise an investigation and offer any compensation. We will require photographic evidence of the parcel.

My Parcel has not been delivered:

If your parcel hasn’t arrived or the tracking states it has been delivered. We recommend that you search around your property first and then ask your neighbours. If you still cant locate your parcel you have to inform Osch Design with 5 days of delivery date. If you contact us after the 5 days we will not be able to investigate the loss or give any kind of compensation.

17. SALE AND USE OF GIFT VOUCHERS BOUGHT THROUGH Osch.design

Gift vouchers are only valid for a limited time and the voucher must be used by the date shown on the voucher – check your voucher to find out when to use it by. We’re afraid we can’t accept any responsibility for stolen or deleted gift vouchers, we cannot generate another code. We’ll dispatch your gift voucher either as soon as payment has been cleared or on your specified delivery date (if this is later). We’re afraid we can’t be responsible for any delays, no matter how they are caused. If you are the purchaser, please double check the delivery email address you enter – it is your responsibility to do so and we’re afraid we can’t be held responsible if a gift voucher is used by someone other than your recipient if the email address entered is incorrect.
In addition, we can’t take responsibility for any gift vouchers that are lost or used by someone other than your recipient after delivery. Make sure your recipient has received their gift voucher, as it is their responsibility to keep the voucher details safe. From time to time, gift vouchers may get caught in spam filters, and it’s up to the recipient to check these filters. We can’t take responsibility if a gift voucher cannot be delivered to the recipient’s email address because of spam filters, firewalls, the capacity of the recipient’s mailbox or any other factors outside of our control. If you return an order where you have redeemed a gift voucher against it and require a refund. A refund will be made in the same way as the original payment method (such as onto a gift voucher, debit/credit card account, or a combination of the two). There is no Cash redemption value for the recipient of the voucher. We cannot refund Gift Vouchers once purchased.

18. DELIVERY COST/CHARGES/CUSTOMS

You abide by the terms explained on the delivery pages, https://osch.design/worldwide-shipping and https://osch.design/returns.

19. PAYMENT METHODS

There is a currency converter to help you get an idea of costs in your currency. We take several different methods including Visa, Visa Debit, Mastercard, Amex, and Paypal.

20. RETURNS AND EXCHANGES

Most items purchased on Osch Design are pre-order or on demand products which means until you buy them, they don’t exist. We print them based on your order and send them out. We are not able to provide returns unless you have received a wrong or defective item. If you need to order a different size of the same item, please send an email to info@osch.design so we can assist. Please include your order number and a photo of the damaged item.

From 13 June 2014 the new Consumer Contracts Regulations – which implement the Consumer Rights Directive in UK law – apply to all purchases you make at a distance. The Distance Selling Regulations have been subsumed into this new piece of legislation.

The 14 working days starts from the day after you receive your order.

We need written confirmation of cancellation from you, so you’ll need to contact us quoting your order number.

If you have already received your order even though have cancelled it, you will need to return all the items in the order.

The items must be in their original condition and will be inspected once we have received them. The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.

If you have any questions please contact us on info@osch.design.

21. RAFFLE/COMPETITION SPECIFIC ENTRANCE TERMS

Only 1 Entry Per Person is allowed. Winners are picked at random by our customer service judges, judges decision is final. Winning entries are NOT transferable to any 3rd parties. Raffle/Competition Entry and closing dates will be adhered to on each individual raffle/competition strictly. Osch Design reserves the right to select a new winner should the original winner not reply back to purchase within 24 Hours of the winning notices being emailed out, enter wrong contact/shipping details, not pick up from our store (store collection winners) within 24 Hours or not fully comply with any of the terms and conditions. No Cash Prize Alternatives. By entering the raffle you also agree to accept email marketing from Osch Design only, we do not share customer details with any other 3rd party marketing.

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